The Guest Service member will interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
- Deliver exemplary customer service to maintain customer loyalty. Answer inbound calls to help resolve our customer concerns through analysis to determine the most effective resolution.
- Adapt to customer needs ensuring they are understood and appropriate action is taken to meet and exceed their expectations. Solicit sales of new or additional services or products.
- Confer with customers by telephone or in person to provide information about products or services, take, or enter orders, cancel accounts, or obtain details of complaints.
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